NSW Fair Trading launches tenancy complaint service

NSW Fair Trading Minister Matthew Mason-Cox today launched a free Fair Trading tenancy complaint service, which is set to change the way residential disputes are handled.

Mr Mason-Cox said the decision to proceed with the state-wide rollout followed a highly successful six month trial of the simple and fast new tenancy complaint service.

“In the seven months to 30 June, Fair Trading received 1522 tenancy complaints, with 88% resolved without the need for higher cost resolution options,” he said.

“This service offers a convenient alternative for residential tenancy disputes about issues such as repairs, access to premises or inspections, condition reports and ending a tenancy.

“Tenants, landlords and agents can lodge a complaint online at the NSW Fair Trading website.

“Importantly, if Fair Trading resolves the dispute, parties are not required to incur the expense and time involved in attending a hearing with the NSW Civil and Administrative Tribunal (NCAT).

“The NSW Government is committed to cutting red-tape and adding value to the services we deliver to the people of New South Wales.

“A free, fast and easy to access tenancy complaint service makes sense and as already shown, does make a difference in successfully resolving disputes.’’

For a better understanding of how the service works, consumers can look at Fair Trading’s newly launched video: Help with tenancy problems. It can be found on Fair Trading’s YouTube channel.

Fair Trading has worked closely with the Tenants Advice and Advocacy Services (TAAS) in developing this enhanced service,’’ said Mr Mason-Cox.

“Tenants will continue to receive the specialist advice and advocacy services provided by TAAS, particularly where the tenant is vulnerable or in social housing,” he said.

Source: NSW Fair Trading

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