Tenancy tops complaints of 2014/15

28 Sep 2015

Tenancy issues have topped the list of complaints to NSW Fair Trading in 2014/15, up from sixth place in 2013-14. A total of 46,973 complaints of all types were received last financial year, compared to 45,108 in 2013/14.

Fair Trading Commissioner Rod Stowe said the spike in tenancy complaints was due to a free complaint and information service for tenants, residents, landlords and property managers that commenced in December 2013.

“Tenancy entered the top ten list in 2013-14,” he said. “Helping NSW people resolve tenancy problems continues to be a key role for the agency’s dispute resolution experts.”

Although before the commencement of the service, Fair Trading did receive tenancy complaints, the NSW Civil and Administrative Tribunal (NCAT) was the main point for dispute resolution in tenancy related matters.

“The new service has achieved an outstanding success rate of 95 percent, up from 88 percent in 2013-14 and significantly reduces matters going to NCAT,” Mr Stowe said.

In 2014-15, the service handled 4,045 complaints about residential tenancy issues, up from 1,522 in 2013-14, an increase of 166 percent. Tenancy complaints factsheet can be found here.

The Commissioner encouraged people to make use of the advice and support provided by Fair Trading.

“Fair Trading intervention consistently delivers better results, is free, friendly and helps ensure a fair marketplace,” he said.

Top 10 complaints in 2014/2015

  1. Tenancy/Bonds/Residential Parks – 4,045
  2. Electrical/Electronic/Whitegoods/ Gas appliances – 3,079
  3. Used Cars – 2,441
  4. House Construction – 2,282
  5. Furniture/Furnishings/Manchester – 2,126
  6. Clothing/Footwear/Accessories/Jewellery – 1,997
  7. Car repairs and maintenance – 1,735
  8. New cars – 1,614
  9. Travel/Tourism – 1,410
  10. Property – Purchase/Sale – 1,082

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