EAC are working through our requirements as we deal with the pandemic, effectively splitting the teams in half, with one side of the team working from home and the other working in the office and then alternating where possible.
During this time, we will have half our support team working remotely providing email and online support, with the other half in the office. Our support email is firstname.lastname@example.org. Our working hours will be adjusted as well, with support being adjusted to 9am to 5:30pm until further notice.
Our administration and accounts team will also be rotating out, but someone will be in the office on the days required to fulfil orders and your account enquiries. Any orders of stationery forms and merchandise will need to be delivered for the time being as we will be limiting the number of people allowed in our offices. We apologise for any inconvenience this may cause, but we believe it is in the best interests of our team, your teams, and the community at large.
Our sales will be working from home as well and will need to minimise office visits for the time being, thus minimising the risk of infection for our staff and yours. We understand that this will potentially delay delivery of services, and we apologise for any inconvenience caused and appreciate your patience during this time.
Our partners have also implemented their own processes to minimise the risk to their staff and there may be delays in receiving the advice and the help that you may require at this time.