Navigating the 2024 Supervision Guidelines and CPD Changes: What You Need to Know

24 Jun 2024

In an ongoing effort to elevate the standards within the real estate industry, NSW Fair Trading has introduced noteworthy updates to the supervision guidelines and Continuing Professional Development (CPD) requirements for 2024. These revisions are aimed at ensuring that real estate professionals maintain high competency levels and adhere to best practices consistently.

Understanding these updates is essential for all real estate professionals to stay compliant and continue providing exceptional service. This blog post will delve into the significant changes to the supervision guidelines and CPD requirements, their implications, and the steps you need to take to align with these new regulations.

Key Updates to Supervision Guidelines

The revised supervision guidelines are crafted to enhance the accountability and skill sets of real estate professionals. Here are the primary changes:

1. Strengthened Supervisory Responsibilities

The new guidelines call for a more proactive approach from Licensees-in-Charge (LICs) in managing and supervising their teams. Key aspects include:

  • Direct Oversight: LICs must ensure all employees operate within legal frameworks and follow the agency’s established policies and procedures.
  • Training and Development: LICs are responsible for the ongoing education and professional growth of their staff, ensuring they remain current with industry standards and legislative updates.
  • Regular Performance Reviews: Conducting systematic performance evaluations and audits to ensure compliance and identify areas needing improvement.

2. Comprehensive Record-Keeping

Accurate and thorough record-keeping is more crucial than ever. LICs must maintain detailed records of all supervisory activities, including:

  • Training Documentation: Records of all training sessions attended by staff, detailing the content covered and outcomes achieved.
  • Performance Review Notes: Detailed notes on performance reviews, highlighting identified issues and the steps taken to resolve them.
  • Compliance Audits: Records of all compliance audits conducted, along with any corrective actions implemented.

3. Clear Communication Strategies

The guidelines stress the importance of establishing clear communication channels within the agency. LICs must ensure effective communication strategies so that all staff are aware of their responsibilities and the procedures they must follow. This includes:

  • Regular Team Meetings: Holding consistent meetings to discuss updates, address concerns, and reinforce best practices.
  • Access to Resources: Ensuring all staff have easy access to the resources and support needed to perform their roles effectively.

Changes to Continuing Professional Development (CPD)

The CPD requirements have been significantly revamped to enhance the skills and knowledge base of real estate professionals. These updates include:

1. Increased CPD Hours

The total number of required CPD hours annually has been increased to ensure professionals are continuously enhancing their skills and knowledge. The new requirements are:

  • Class 1 Licence Holders: A minimum of 12 CPD hours annually.
  • Class 2 Licence Holders: A minimum of 9 CPD hours annually.
  • Certificate of Registration Holders: A minimum of 6 CPD hours annually.

2. Structured Learning Categories

CPD activities are now categorised into three structured learning categories, each with specific requirements:

  • Compulsory Topics: Mandated by NSW Fair Trading, focusing on critical areas such as legislative changes, compliance, and ethics. All

licensees must complete these topics annually.

  • Elective Topics: These offer flexibility, allowing professionals to choose subjects relevant to their specific roles and interests. They cater to the diverse needs of the real estate sector.
  • Business Skills Topics: Focus on enhancing business acumen and management skills, covering areas such as financial management, marketing, and customer service.

3. Verification and Record-Keeping

Licensees must maintain detailed records of all CPD activities undertaken. This includes:

  • Certificates of Completion: Documentation proving the completion of each CPD activity.
  • Activity Logs: Detailed logs of all CPD hours, including the date, topic, and duration of each activity.

Implications for Real Estate Professionals

The changes to the supervision guidelines and CPD requirements carry several important implications for real estate professionals:

1. Enhanced Accountability

LICs now bear greater accountability for the actions and performance of their staff. This means that LICs need to adopt a more proactive role in supervision and ensure that all team members comply with industry standards.

2. Improved Professionalism

The increased CPD hours and structured learning categories are designed to elevate the professionalism of the real estate industry. By requiring professionals to continuously update their skills and knowledge, the industry can maintain high standards of service.

3. Superior Service Delivery

With more rigorous supervision and ongoing professional development, clients can expect higher levels of service from real estate professionals. This not only boosts client satisfaction but also enhances the reputation of the industry as a whole.

Steps to Comply with the New Guidelines

To ensure compliance with the updated supervision guidelines and CPD requirements, real estate professionals should take the following steps:

1. Review the Guidelines

Thoroughly review the updated supervision guidelines and CPD requirements to understand the new expectations and responsibilities. Ensure you are aware of all the changes and how they apply to your role.

2. Implement Necessary Changes

If you are a licensee-in-charge, implement the necessary changes within your agency to comply with the new guidelines. This includes establishing clear communication channels, enhancing record-keeping practices, and providing regular training and development opportunities for your staff.

3. Plan Your CPD Activities

Plan your CPD activities for the year, ensuring that you meet the required number of hours and cover the compulsory, elective, and business skills topics. Keep detailed records of all CPD activities to ensure compliance and make it easier to verify your CPD hours if needed.

4. Stay Informed

Stay informed about any further updates or changes to the supervision guidelines and CPD requirements. Subscribe to industry newsletters, attend relevant seminars, and participate in professional networks to keep up-to-date with the latest developments.


The 2024 changes to the supervision guidelines and CPD requirements introduced by NSW Fair Trading are designed to enhance the competency, accountability, and professionalism of real estate professionals. By understanding and complying with these changes, professionals can ensure they continue to deliver high-quality service and maintain the trust of their clients.

Embrace these updates as an opportunity to improve your skills, enhance your agency’s operations, and contribute to the ongoing improvement of the real estate industry. Stay proactive, stay informed, and continue to strive for excellence in your professional endeavours.

For more detailed information on the 2024 supervision guidelines and CPD changes, visit the NSW Fair Trading website.

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